Privacy Policy

All material found on the pages of this Website is protected under the copyright laws of India. Certain names, words, titles, phrases, logos, icons, graphics or designs on the pages of this Website may constitute trade names, trademarks or service marks of Love Hills Resort. The display of trademarks, trade names or service marks on pages on this Website does not imply that a license of any kind has been granted to anyone else.

General Principles

Protecting your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential.

We do everything we reasonably can to protect your rights of privacy on systems and websites controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example, advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and how to communicate with that person.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

By making a reservation or by using Love Hills Resort services.
By providing the information to us by participating in a marketing initiative.
By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, and how we will use it and store it. When you voluntarily send us electronic mail, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our website or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, email address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the right to Call, SMS, Email or Whatsapp about our products and offers, even if your number has DND activated on it.

MAKING A RESERVATION

When making a reservation or using Love Hills Resort services it is necessary to have information to identify you, contact you and process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as type of room, type of bed, and the like. We also offer special discounts from time to time that may have qualifying criteria.

BY VISITING ONE OF OUR WEBSITE

We use “cookies” on our website. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Love Hills Resort uses cookies to recognize visitors when they return to our sites. Once we know it’s you, we can customize your online visit.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
We use Google Analytics and Adobe Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags, and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website, Adobe’s website and Facebook’s website. Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. Adobe’s Privacy Policy summarizes how Adobe protects information collected through Adobe Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt out by installing the Google Analytics opt-out browser add-on. You may also opt out of data collection through Adobe Analytics by visiting Adobe’s Privacy Center. You may opt out of Facebook Custom Audiences by visiting Facebook’s opt-out page.

WHY WE COLLECT PERSONAL INFORMATION

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room.
3. To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
4. To manage and develop our business and operations. For example, we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5. To meet legal and regulatory requirements

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:
1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of Love Hills Resort is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information will be shared with the Love Hills Resort for which your reservation has been made so that they may provide the services you have reserved.
3. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.

PRINCIPLES

1. Love Hills Resort will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2. Love Hills Resort will protect your personal information with appropriate security safeguards.
3. Love Hills Resort will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. Love Hills Resort will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above.
5. Love Hills Resort will honour your request to access your personal information in a timely fashion as is reasonably possible. You are always free to refuse to provide personal information to us. You may also withdraw your consent concerning the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice.

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